Ontleding van konflikmanifestasie aan die hand van die katastrofe-konflikteorie

• Main Author: Jacobs, Willem Jacobus
• Published: 2014
• Subjects: Conflict management; Personnel management
• Online Access: http://hdl.handle.net/10210/10820

M.Com. (Industrial Psychology) === The aim of this study was to analyse the relationship that might exist between conflict manifestation and conflict potential. A secondary aim was to determine whether conflict potential can be determined by the mere measurement of conflict manifestation. A comparative literature study of conflict manifestation is presented in order to facilitate the understanding of conflict potential and the relationship that might exist between the two dimensions. Eight companies and 2 091 workers in the Pretoria, Johannesburg and East Rand geographic areas were used as a test sample. The conflict catastrophe theory was used to determine the conflict potential in the various companies that were included in the test sample. A questionnaire, the conflict manifestation questionnaire, was developed to measure conflict behaviour in the sampled companies.