An evaluation on the implementation of Batho Pele Service Delivery Policy: a case of South African Social Security Agency in Amathole District Municipality
Batho Pele Principles are the most fundamental policy guide-lines of the public sector administration and service delivery. The government uses these principles in improving the service delivery outcomes. The principles are meant to transform the hearts and the minds of public servants and put the c...
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| Format: | Others |
| Language: | English |
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University of Fort Hare
2014
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| Online Access: | http://hdl.handle.net/10353/d1015241 |