The impact of information technology on knowledge creation in Woolworths

• Main Author: Casarin, Paul
• Other Authors: Licker, Paul
• Format: Dissertation
• Language: English
• Published: University of Cape Town 2014
• Subjects: Information Systems
• Online Access: http://hdl.handle.net/11427/9056

Bibliography: leaves 101-107. === The impact of Information Technology (IT) on knowledge creation (KC) in companies is both an interesting and challenging topic. This study investigated what the use of IT does to support KC and how it works to bring about that support. Two case studies on the development of Woolworths Financial Services (WFS) products were undertaken. By combining two existing theoretical models, a research framework was developed and used to collect data and interpret the findings. The findings suggested that as knowledge is created in companies, so the level of support provided by IT increases. That is, when sharing tacit knowledge, IT provided limited support. However, during the dissemination of knowledge throughout the organization, IT was seen to provide multiple levels of support. The study attempted to provide management with a framework to assess their suite of IT applications and how they provide support to the KC process. Further discussion and debate around the framework may lead to opportunities to increase the support provided by IT in companies.