Applying a model of technology trust to the implementation of a student administration system at a university

Includes bibliographical references (leaves 63-69). === This study tested the generalisability of a model of technology trust in human resource information systems (Lippert & Swiercz, 2005) to non-HRIS system implementations. The strength and direction of the relationship of four of the tenconst...

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Bibliographic Details
Main Author: Van der Westhuizen, J Wilhelm
Other Authors: Louw-Potgieter, Joha
Format: Dissertation
Language:English
Published: University of Cape Town 2014
Subjects:
Online Access:http://hdl.handle.net/11427/5823
Description
Summary:Includes bibliographical references (leaves 63-69). === This study tested the generalisability of a model of technology trust in human resource information systems (Lippert & Swiercz, 2005) to non-HRIS system implementations. The strength and direction of the relationship of four of the tenconstructs identified by Lippert and Swiercz were examined in a South African environment. The implementation of the PeopleSoft student administration system at the University of Cape Town was researched. Regression analysis showed that a very high percentage (57.6% ) of the dependent variable (technology trust) could beexplained by the variable technology usability. The construct, predisposition to trust, had an insignificant contribution, while organisational trust (10.7%) and organisational culture (19.1%) were the other two constructs that were researched. The relationship between technology trust and implementation success was significant with r = +0.75.