Inclusivity and support for employees living with disabilities in the South African Police Service (SAPS)

• Main Author: Govender, Rachel
• Other Authors: Mulenga, Chao
• Format: Dissertation
• Language: English
• Published: Faculty of Commerce 2020
• Subjects: Inclusion; management support; co-worker support; reasonable accommodation; SAPS
• Online Access: http://hdl.handle.net/11427/31587

The problem of inclusivity in the workplace has been globally acknowledged as a challenge for employees living with disabilities. The objective of this study was to explore the experiences of employees living with disabilities in the South African Police Service (SAPS). Globally, there has been a lot of research conducted on diversity in the workplace; however, research on inclusivity is a rather new phenomenon. A theoretical model on inclusion and diversity in work groups is presented as a framework, which offers insight into the experiences that contribute to feelings of inclusion for a diverse workforce. This model identifies potential contextual factors and outcomes of inclusion. This study further defines inclusion and disability and provides literature on the barriers employees living with disabilities encounter once employed, as well as support structures that could enhance inclusivity for these employees. The study used a qualitative, explorative approach. Fifteen employees of the SAPS were selected for participation, based on their disability type as per the research criteria. A purposive convenient sampling approach was used to identify employees with disabilities, taking into consideration hearing, visual, physical and mobility impairments. Participants varied in age, gender and race and came from stations mostly situated in the southern suburbs of Cape Town, with one participant from George and one participant from Paarl East. Semi-structured interviews were used to collect data and provide insight into how employees living with disabilities perceive inclusion in the SAPS. A thematic analysis approach was used to identify which negative and positive experiences of inclusion were identified. Irrespective of the provision of disability policies and legislation, which clearly stipulate that no person may be unfairly discriminated against on the grounds of their disability, the findings from this study indicate that employees living with disabilities still experience discriminatory attitudes in the workplace. While some participants had positive experiences of inclusion, other employees reported negative experiences relating mostly to a lack of management support, non-conducive workplaces, lack of disability awareness, as well as negative attitudes towards disability in the workplace. The results of this study indicate that the general feeling of inclusion in the SAPS is, to a certain degree, fair, and that management and co-worker support, together with reasonable accommodation, played an important role in contributing to making employees living with disabilities feel included. This study shows that more research is required in terms of disability awareness, and an understanding of the needs of employees living with disabilities in the workplace, to create an enabling environment of growth for employees living with disabilities. It is proposed that this study be used to provide employers and employees with a greater understanding of how to effectively include and retain employees living with disabilities.