| Summary: | Includes abstract. === Includes bibliographical references (p. 199-211). === This study is conceived to assess the apparently simple but very critical process of supplying textbooks in the Eastern Cape (EC) public schools. Lean Thinking and Value Stream Mapping (VSM) philosophies, a derivative of the Toyota Production System (TPS), was applied to evaluate the effectiveness of the current process and propose improvements as measured by reduced time and more effective support for learners. Further, usefulness of policies employed from 1998, such as South African Schools Act (SASA), National Standards and Funding Norms (NSFM) and LSM Review Report in ECDoE (2003), that relate to provisioning of textbooks were also assessed. Thirdly, the effect of the current provisioning process at school level was also investigated.
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