An exploratory study of end-to-end process in the fire brigade of the City of Tshwane.
M. Tech. Business Administration === The capacity to render reliable and highly efficient emergency and rescue services is crucially important for metropolitan municipalities such as the City of Tshwane Metropolitan Municipality (CTMM) to grow on a sustainable basis. Such capacity is also needed fo...
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| Format: | Others |
| Language: | en |
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2015
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| Online Access: | http://encore.tut.ac.za/iii/cpro/DigitalItemViewPage.external?sp=1001812 |
| Summary: | M. Tech. Business Administration === The capacity to render reliable and highly efficient emergency and rescue services is crucially important for metropolitan municipalities such as the City of Tshwane Metropolitan Municipality (CTMM) to grow on a sustainable basis. Such capacity is also needed for fulfilling the routine needs and operational requirements of businesses that operate in the CTMM. To this end, the City of Tshwane needs to develop adequate capacity for rendering reliable and efficient emergency and rescue services by utilizing modern technology and highly innovative methods and strategies. The purpose of the study was to identify and quantify gaps in the quality of emergency and rescue services that were provided to residents of Erasmuskloof, Centurion and Hazelwood by the City of Tshwane. One of the key aims of the study was to estimate gap scores that could be used for the assessment of discrepancies between perceptions and expectations among the residents. |
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