Service quality of hotels in Pretoria
Thesis (M.Tech: Tourism and Hospitality Management)--Tshwane University of Technology, 2012. === In today’s volatile business environment, more and more hotels are competing for a larger share in the marketplace and customer-driven quality management is becoming the preferred method for improved per...
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| Format: | Others |
| Language: | en |
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2012
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| Online Access: | http://encore.tut.ac.za/iii/cpro/DigitalItemViewPage.external?sp=1000508 |