The relationship between job demands, job resources, engagement, burnout and intention to quit

The relationship between job demands, job resources, engagement, burnout and intention to quit

Thesis (MComm)--Stellenbosch University, 2014. === ENGLISH ABSTRACT: The increasing demand for client-services in a highly competitive business environment has resulted in a substantial increase in the number of call centres in South Africa and worldwide (Carrim, Basson & Coetzee, 2006). With...

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Bibliographic Details
Main Author: Cole, Beatrix
Other Authors: Cillie, Gawie
Format: Others
Language:en_ZA
Published: Stellenbosch : Stellenbosch University 2014
Subjects:
Dissertations > Industrial psychology
Theses > Industrial psychology
Call centers > South Africa
Labor turnover > South Africa
Call centers > South Africa > Employees > Psychology
Burn out (Psychoology) > South Africa
UCTD
Online Access:http://hdl.handle.net/10019.1/86368

Internet

http://hdl.handle.net/10019.1/86368

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