Quality, service and ambience: measuring excellence and guest satisfaction within restaurants of Hermanus
Thesis (MBA)--Stellenbosch University, 2003. === ENGLISH ABSTRACT: Quality, service and ambience are concepts synonymous with the restaurant industry. Whilst the importance of these, and the integral function they perform in ensuring guest satisfaction and ultimately the success of a restaurant c...
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| Format: | Others |
| Language: | en_ZA |
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Stellenbosch : Stellenbosch University
2012
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| Online Access: | http://hdl.handle.net/10019.1/53565 |