The development and implementation of a performance management system: a case study

After a review of the literature relevant to performance management systems both over time and across different types of organizations, this thesis confines its research to a case study of the development and implementation of a performance management system in a non-governmental organization (NGO),...

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Main Author: Whittington-Jones, Alexandra
Format: Others
Language:English
Published: Rhodes University 2005
Subjects:
Online Access:http://hdl.handle.net/10962/d1003858
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spelling ndltd-netd.ac.za-oai-union.ndltd.org-rhodes-vital-7382017-07-20T04:13:10ZThe development and implementation of a performance management system: a case studyWhittington-Jones, AlexandraPublic Service Accountability Monitor (South Africa)Non-governmental organizations -- South Africa -- EvaluationPerformance -- Management -- Case studiesOrganizational effectiveness -- Case studiesAfter a review of the literature relevant to performance management systems both over time and across different types of organizations, this thesis confines its research to a case study of the development and implementation of a performance management system in a non-governmental organization (NGO), the Public Service Accountability Monitor (PSAM). Collation of the relevant data is followed by a discussion of the development and implementation of the performance management system at the PSAM over a 5-year period from 1 June 1999 to 31 May 2004. This is considered in terms of the PSAM’s achievement of commitments to Funders and the concurrent development of the performance management system. Next an analysis of major themes that emerged from the research, in terms of important items for consideration in the development and implementation of a performance management system in an NGO, and areas for possible future improvements to the system is presented. After analyzing the relevant information, it became apparent that the performance management system has no direct bearing on the ability of the PSAM to achieve its stated commitment to Funders. However, these short-term focused expectations of the performance management system are outweighed by the positive contributions that have been made by its introduction, specifically in the area of training and development. This important aspect of capacity building and staff empowerment speaks to the long term sustainability of the organization. Although the PSAM’s performance management system undergoes continual improvement, significant inroads have been made into providing a sensible, clear and dynamic solution to the problem of rewarding efficient and effective performance. The PSAM has indeed benefited from the introduction of the performance management system in a number of ways. It is evident that these benefits could be applicable to other NGOs.Rhodes UniversityFaculty of Commerce, Rhodes Investec Business School2005ThesisMastersMBAx, 160 leavespdfvital:738http://hdl.handle.net/10962/d1003858EnglishWhittington-Jones, Alexandra
collection NDLTD
language English
format Others
sources NDLTD
topic Public Service Accountability Monitor (South Africa)
Non-governmental organizations -- South Africa -- Evaluation
Performance -- Management -- Case studies
Organizational effectiveness -- Case studies
spellingShingle Public Service Accountability Monitor (South Africa)
Non-governmental organizations -- South Africa -- Evaluation
Performance -- Management -- Case studies
Organizational effectiveness -- Case studies
Whittington-Jones, Alexandra
The development and implementation of a performance management system: a case study
description After a review of the literature relevant to performance management systems both over time and across different types of organizations, this thesis confines its research to a case study of the development and implementation of a performance management system in a non-governmental organization (NGO), the Public Service Accountability Monitor (PSAM). Collation of the relevant data is followed by a discussion of the development and implementation of the performance management system at the PSAM over a 5-year period from 1 June 1999 to 31 May 2004. This is considered in terms of the PSAM’s achievement of commitments to Funders and the concurrent development of the performance management system. Next an analysis of major themes that emerged from the research, in terms of important items for consideration in the development and implementation of a performance management system in an NGO, and areas for possible future improvements to the system is presented. After analyzing the relevant information, it became apparent that the performance management system has no direct bearing on the ability of the PSAM to achieve its stated commitment to Funders. However, these short-term focused expectations of the performance management system are outweighed by the positive contributions that have been made by its introduction, specifically in the area of training and development. This important aspect of capacity building and staff empowerment speaks to the long term sustainability of the organization. Although the PSAM’s performance management system undergoes continual improvement, significant inroads have been made into providing a sensible, clear and dynamic solution to the problem of rewarding efficient and effective performance. The PSAM has indeed benefited from the introduction of the performance management system in a number of ways. It is evident that these benefits could be applicable to other NGOs.
author Whittington-Jones, Alexandra
author_facet Whittington-Jones, Alexandra
author_sort Whittington-Jones, Alexandra
title The development and implementation of a performance management system: a case study
title_short The development and implementation of a performance management system: a case study
title_full The development and implementation of a performance management system: a case study
title_fullStr The development and implementation of a performance management system: a case study
title_full_unstemmed The development and implementation of a performance management system: a case study
title_sort development and implementation of a performance management system: a case study
publisher Rhodes University
publishDate 2005
url http://hdl.handle.net/10962/d1003858
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