| Summary: | Poor employee performance is one of employer’s most common challenges. The
study aims to explore the effectiveness of a Performance Enhancement Programme
(PEP) used within an electricity supply company and identifying the contributing
factors for managers and supervisors not utilizing the programme.
The research method consists of two parts, a literary review and an empirical study.
The empirical study was done by means of a survey conducted on a sample of 210
Eskom supervisors and managers of the North Western Region of Eskom. The
measuring instrument consisted of a structured questionnaire, developed by the
researcher.
The results revealed that supervisors and managers are using PEP and that they
see it as a good tool to manage poor performance. Respondents indicated very
clearly that they need training to be able to address poor performance. The findings
concerning the effectiveness of the PEP were inconclusive.
The small sample size was a limitation to the study. The questionnaire proved to be
lacking in determining the effectiveness of the Performance Enhancement
Programme. The sample only included supervisors and managers in the North
Western Region of Eskom. Further research needs to be conducted with a larger
sample including employees on all levels. === Thesis (MBA)--North-West University, Potchefstroom Campus, 2012.
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