Job characteristics, emotional labour and work-related flow in an insurance industry call centre / Madelein Visagie

Job characteristics, emotional labour and work-related flow in an insurance industry call centre / Madelein Visagie

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Thesis (M.Comm. (Industrial Psychology))--North-West University, Potchefstroom Campus, 2008.

Bibliographic Details
Main Author:	Visagie, Madelein
Published:	North-West University 2009
Subjects:	Call centres Job demands Job resources Emotional labour Work-related flow
Online Access:	http://hdl.handle.net/10394/2124

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