Job characteristics, emotional labour and work-related flow in an insurance industry call centre / Madelein Visagie

Job characteristics, emotional labour and work-related flow in an insurance industry call centre / Madelein Visagie

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Thesis (M.Comm. (Industrial Psychology))--North-West University, Potchefstroom Campus, 2008.

Bibliographic Details
Main Author: Visagie, Madelein
Published: North-West University 2009
Subjects:
Call centres
Job demands
Job resources
Emotional labour
Work-related flow
Online Access:http://hdl.handle.net/10394/2124
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spelling ndltd-netd.ac.za-oai-union.ndltd.org-nwu-oai-dspace.nwu.ac.za-10394-21242014-04-16T03:53:03ZJob characteristics, emotional labour and work-related flow in an insurance industry call centre / Madelein VisagieVisagie, MadeleinCall centresJob demandsJob resourcesEmotional labourWork-related flowThesis (M.Comm. (Industrial Psychology))--North-West University, Potchefstroom Campus, 2008.North-West University2009-08-13T07:52:51Z2009-08-13T07:52:51Z2007Thesishttp://hdl.handle.net/10394/2124
collection NDLTD
sources NDLTD
topic Call centres
Job demands
Job resources
Emotional labour
Work-related flow
spellingShingle Call centres
Job demands
Job resources
Emotional labour
Work-related flow
Visagie, Madelein
Job characteristics, emotional labour and work-related flow in an insurance industry call centre / Madelein Visagie
description Thesis (M.Comm. (Industrial Psychology))--North-West University, Potchefstroom Campus, 2008.
author Visagie, Madelein
author_facet Visagie, Madelein
author_sort Visagie, Madelein
title Job characteristics, emotional labour and work-related flow in an insurance industry call centre / Madelein Visagie
title_short Job characteristics, emotional labour and work-related flow in an insurance industry call centre / Madelein Visagie
title_full Job characteristics, emotional labour and work-related flow in an insurance industry call centre / Madelein Visagie
title_fullStr Job characteristics, emotional labour and work-related flow in an insurance industry call centre / Madelein Visagie
title_full_unstemmed Job characteristics, emotional labour and work-related flow in an insurance industry call centre / Madelein Visagie
title_sort job characteristics, emotional labour and work-related flow in an insurance industry call centre / madelein visagie
publisher North-West University
publishDate 2009
url http://hdl.handle.net/10394/2124
work_keys_str_mv AT visagiemadelein jobcharacteristicsemotionallabourandworkrelatedflowinaninsuranceindustrycallcentremadeleinvisagie
_version_ 1716663608764530688

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