| Summary: | Tracking and addressing police members' effectiveness in areas that could impact on the
standard of their services is important. Burnout and work engagement are specific focus areas
in this regard. To measure burnout and work engagement, it is important to use reliable and
valid instruments. However, there is a lack of empirical research systematically investigating
police burnout and work engagement in South Africa, as well as serious limitations, including
poorly designed studies, a lack of sophisticated statistical analyses and poorly controlled
studies. Furthermore, South Africa is a multicultural society and therefore, when burnout and
work engagement measures are applied to different cultural groups, issues of equivalence and
bias become important.
Because a lack of South African norms exists for the Maslach Burnout Inventory - General
Survey (MBI-GS) and Utrecht Work Engagement Scale (UWES), it is difficult to identify
burnout and work engagement. Therefore, it is important to determine norms for the levels of
burnout and work engagement that could serve as reference for police officers in the South
African Police Service (SAPS). It also seems relevant to consider differences in burnout and
work engagement between different demographic groups as well as between the different
provinces in South Africa. Furthermore, it appears as if job stressors and coping strategies
may be related to burnout and work engagement. However, no studies were found that
included these factors in a causal model of burnout or work engagement in police officers in
South Africa
The objectives of this research were to standardise the MBI-GS and the UWES for the SAPS
and to determine equivalence and bias for each instrument, to determine norms and
demographic differences between burnout and work engagement levels and to test a causal
model that could explain the role of job stress and coping in burnout and work engagement === Thesis (Ph.D. (Industrial Psychology))--Potchefstroom University for Christian Higher Education, 2003.
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