Factors influencing the performance of call centre employees / Casper Jeremiah Robberts
When looking at factors that influence the performance of call centre employees there are many that can have an effect. The key is to identify the ones that can be managed by the employer and that can be utilized in order to be an advantage to the company. At first a comprehensive literature review...
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| Language: | en |
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2015
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| Online Access: | http://hdl.handle.net/10394/15525 |