| Summary: | This study investigated the management of training at the First
National Bank, Card Division in Johannesburg. The purpose
was to establish the employees' perception towards the
management of training in First National Bank, Card Division.
The methodology used in the study was a survey. The data collection
instrument used was a questionnaire. The target
population consisted of employees in the First National Bank
Card Division in Johannesburg. Sixty copies of the
questionnaire were administered to sixty respondents. Fifty
eight copies were returned and usable.
The findings of the study revealed that the majority of
respondents were not satisfied with the management of training
at First National Bank Card Division. In addition, the majority
stated that training needs to be addressed at strategic level.
Most respondents also stated that training needed to be more
systematic and focused than it currently was. The researcher
therefore recognised that the management of training at First
National Bank Card Division requires commitment from
executive level. The researcher further made
recommendations, which included the establishment of a
training department within First National Bank Card Division
that is comprised of training specialists.
It is also highly recommended that in order to realise a return
on investment from training that all training interventions be
informed by the performance expectations discussed and
agreed upon by both the manager and the team member. In
addition all training interventions must be derived from the
results from the training Needs Analysis . === (MBA) North-West University, Mafikeng campus, [2005
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