| Summary: | The researcher is motivated by the numerous concerns raised by public officials in
South Africa for an answer to performance management in the public service. There
are numerous misconceptions in regard to performance management in public
institutions.
The objective of writing on this topic is to enlighten both the employer and employee
of their obligations, rights and legal framework in the management of performance.
The focus of the study is on the impact of performance management systems, the
existence of training and development of staff as well as the availability of the
physical resources on performance management. Poor management of performance
translates into lost productivity, increased absenteeism, lower morale of employees
and it further hampers service delivery.
The study comprises of five chapters, containing the orientation of the study;
literature review; research design and methodology; data analysis and results and
summary, findings and recommendation, respectively.
The instrument employed to gather data was applied in five divisions, and data was
gathered from a sample of 39 out of a target population of 66 employees. === M. Admin. (HRM) North-West University, Mafikeng Campus, 2005
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