Effectiveness of integrated quality management systems for teachers in the department of education: Butterworth district

• Main Author: Sihlali, Mzuzile
• Format: Others
• Language: English
• Published: Nelson Mandela Metropolitan University 2011
• Online Access: http://hdl.handle.net/10948/d1015984

The purpose of this research was to investigate the effectiveness of IQMS amongst teachers in the Butterworth district. Using a convenient sample of 79 senior secondary school teachers, a survey research design was used to collect both quantitative as well as qualitative data on the effectiveness of IQMS. The formulation of statements on the effectiveness of IQMS was informed by the levels of effectiveness of the Kirkpatrick’s model. A likert scale was used to rate the effectiveness of IQMS with respect to teachers’ views on the various statements that sought to measure the effectiveness of IQMS. The narratives of teachers on the SWOT analyses constituted qualitative data which was used to corroborate and contradict trends from the quantitative findings. Thus, SWOT analysis results were used to validate quantitative findings. In analysing quantitative data, descriptive statistics were employed to look at the distribution of the responses and overall trends. Significant differences in terms of gender, age, employment status, length of service, and the highest tertiary qualification were computed by the SPSS software. The SWOT analyses results from the open-ended questions were analysed through extraction of themes, categories and patterns. The quantitative findings suggested that IQMS is an effective evaluation instrument though the qualitative SWOT analyses results suggested otherwise. The study’s findings highlighted areas where IQMS is potentially effective, areas where there are challenges in the implementation of IQMS, and niches for intervention. The study has implications for IQMS policy and programme administrators in the district offices, school principals and teachers in the school sites, as well as implications for further research.