An assessment of service delivery challenges: Intsika Yethu Municipality

• Main Author: Shasha, Zamuxolo
• Format: Others
• Language: English
• Published: Nelson Mandela Metropolitan University 2012
• Subjects: Government productivity > South Africa > Eastern Cape > Evaluation; Municipal services > South Africa > Eastern Cape; Water-supply
• Online Access: http://hdl.handle.net/10948/d1015965

This study assesses service delivery challenges in Intsika Yethu Municipality with reference to water and electricity. This report presents the findings of a study conducted to identify the service delivery challenges related to the provision of basic services such as water and electricity, together with the recommendations on how these challenges can be resolved. This study was prompted by the huge number of backlogs experienced regarding water and electricity as well as complaints of non-service delivery and little understanding of the programme and plans within Intsika Yethu Municipality. The results of this study show that the communities do not fully participate in their development planning processes and they do not understand the purpose and existence of IDP document. The researcher hopes that this study will sensitise the community to participate in the affairs of their development that will change the quality of their lives. Intsika Yethu Municipality should improve their strategies and consultation structures in the implementation of water and electricity projects as well as the IDP processes.