Impact of Batho Pele principles on service delivery : a case study of the Durban regional office of the Department of Home Affairs

Impact of Batho Pele principles on service delivery : a case study of the Durban regional office of the Department of Home Affairs

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Dissertation submitted in fulfilment of the requirements for the Degree of Master of Technology: Public Management, Durban University of Technology, 2012. === The Batho Pele principles provide a framework about how public services should be provided for improving the efficiency and effectiveness of...

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Bibliographic Details
Main Author:	Ngidi, Telesphorus Lindelani
Other Authors:	Dorasamy, Nirmala
Language:	en
Published:	2013
Online Access:	http://hdl.handle.net/10321/940

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