Impact of Batho Pele principles on service delivery : a case study of the Durban regional office of the Department of Home Affairs
Dissertation submitted in fulfilment of the requirements for the Degree of Master of Technology: Public Management, Durban University of Technology, 2012. === The Batho Pele principles provide a framework about how public services should be provided for improving the efficiency and effectiveness of...
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| Language: | en |
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2013
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| Online Access: | http://hdl.handle.net/10321/940 |