Service quality at Varsity Colleges in Durban North and Westville : students' perceptions
Dissertation submitted in fulfilment of the requirement for the Masters Degree in Technology: Marketing, Durban University of Technology, 2011. === Customer satisfaction, customer value and service quality have become the primary focus of service organisations in today’s customer era. The higher e...
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| Language: | en |
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2012
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| Online Access: | http://hdl.handle.net/10321/684 |