Investigating internal service quality at Durban University of Technology Writing Centres

Investigating internal service quality at Durban University of Technology Writing Centres

Submitted in fulfillment of the requirements for the degree Master in Philosophy Public Management, Durban, University of Technology, Durban, South Africa, 2017. === This research investigated internal service quality perceptions held by DUT Writing Centre tutors. This research is important because...

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Bibliographic Details
Main Author: Nhari, Sibongile Ruth
Other Authors: Nzimakwe, Thokozani Ian
Format: Others
Language:en
Published: 2017
Subjects:
Service Quality
Satisfaction
Internal Customer
Universities and colleges > Employees > Attitudes
Tutors and tutoring > Attitudes
Writing centers > Quality control
Consumer satisfaction > South Africa
SERVQUAL (Service quality framework)
Customer services > South Africa > Quality control
Online Access:http://hdl.handle.net/10321/2607

Internet

http://hdl.handle.net/10321/2607

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