An assessment of the capacity management process of the information technology infrastructure library (ITIL) framework in delivering value in public sector
Thesis (MTech (Information Technology))--Cape Peninsula University of Technology, 2017. === In Information Technology (IT) service management, the Information Technology Infrastructure Library (ITIL) has been established as a standard and framework for managing IT services within private and publi...
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| Language: | en |
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Cape Peninsula University of Technology
2018
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| Online Access: | http://hdl.handle.net/20.500.11838/2662 |