Measurement of service quality and customer satisfaction at a children’s hospital in the Western Cape
Thesis (MTech (Office Management and Technology))--Cape Peninsula University of Technology, 2017. === Healthcare facilities across South Africa are increasingly facing a myriad of societal, fiscal, political and cultural challenges associated with demands for greater quality in the provision of heal...
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| Language: | en |
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Cape Peninsula University of Technology
2018
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| Online Access: | http://hdl.handle.net/20.500.11838/2658 |