Service quality in sit-down restaurants in the Southern suburbs of Cape Town
Thesis (MTech (Marketing))--Peninsula Technikon, Cape Town, 1997 === The quality of service that is currently being offered by restaurants in the southern suburbs of Cape Town does not consistently meet with the service expectations of consumers. This results in the formulation of a negative percept...
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| Language: | en |
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Peninsula Technikon
2013
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| Online Access: | http://hdl.handle.net/20.500.11838/1700 |