| Summary: | The Agile methodologies have attracted the software development industry's attention due to their capability to overcome the limitations of the traditional software development approaches and to cope with increasing complexity in system development. Scrum is one of the Agile software development processes broadly adopted by industry. Scrum promotes frequent customer involvement and incremental short releases. Despite its popular use,
Scrum’s requirements engineering stage is inadequately defined which can lead to increase development time and cost, along with low quality or failure for the end products. This research shows the importance of activity planning of requirements engineering in improving the product quality, cost, and scheduling as well as it points out some drawbacks of Agile practices and available solutions. To improve the Scrum requirements engineering by overcoming its challenges in cases, such as providing a comprehensive understanding of the customer’s needs and addressing the effects of the challenges in other cases, such as frequent changes of requirements, the Design Thinking model is integrated into the Scrum framework in the context of requirements engineering management. The use of the Design Thinking model, in the context of requirements engineering management, is validated through an in-depth scientific study of the IBM Design Thinking framework. In addition, this research presents an Items Prioritization dEcision Support System (IPESS) which is a tool to assist the Product Owners for requirements prioritization. IPESS is built on information collected in the Design Thinking model. The IPESS tool adopts Analytic Hierarchy Process (AHP) technique and PageRank algorithm to deal with the specified factors and to achieve the optimal order for requirements items based on the prioritization score. IPESS is a flexible and comprehensive tool that focuses on different important aspects including customer satisfaction and product quality. The IPESS tool is validated through an experiment that was conducted in a real-world project
=== Includes bibliography. === Dissertation (PhD)--Florida Atlantic University, 2021. === FAU Electronic Theses and Dissertations Collection
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