The effect of service encounter duration on the customers' evaluation of the service.
by Chan Wai Man. === Thesis (M.Phil.)--Chinese University of Hong Kong, 2000. === Includes bibliographical references (leaves 69-76). === Abstracts in English and Chinese. === LIST OF ILLUSTRATION --- p.iv === LIST OF TABLES --- p.v === Chapter CHAPTER I - --- INTRODUCTION --- p.1 === Chapter 1.0...
| Other Authors: | |
|---|---|
| Format: | Others |
| Language: | English Chinese |
| Published: |
2000
|
| Subjects: | |
| Online Access: | http://library.cuhk.edu.hk/record=b5890504 http://repository.lib.cuhk.edu.hk/en/item/cuhk-323166 |