A study on quality improvement practices in Hong Kong industry.

• Other Authors: Chan, Chun Wai (Dominic C. W.)
• Format: Others
• Language: English
• Published: Chinese University of Hong Kong 1996
• Subjects: Total quality management; Total quality management > China > Hong Kong
• Online Access: http://library.cuhk.edu.hk/record=b5888828; http://repository.lib.cuhk.edu.hk/en/item/cuhk-321619

by Chan Chun Wai. === Thesis (M.Phil.)--Chinese University of Hong Kong, 1996. === Includes bibliographical references (leaves 128-137). === ABSTRACT --- p.ii === TABLE OF CONTENTS --- p.iii === LIST OF TABLES --- p.vi === LIST OF FIGURES --- p.ix === PREFACE --- p.x === Chapter === Chapter I. --- INTRODUCTION --- p.1 === Chapter II. --- LITERATURE REVIEW --- p.6 === Definition of Terms --- p.6 === Definition of Quality --- p.6 === Definition of Total Quality Management --- p.7 === "Comparison of Quality Management Approaches of Deming, Juran and Crosby" --- p.9 === Deming's Approach to Quality Management --- p.9 === Juran's Approach to Quality Management --- p.10 === "Crosby,s Approach to Quality Management" --- p.11 === Evaluation of Quality Management Frameworks --- p.12 === International Quality Standards --- p.12 === The Deming Prize --- p.14 === The Malcolm Baldrige National Quality Award --- p.15 === Selection of Quality Management Framework --- p.17 === Past Research on the Malcolm Baldrige National Quality Award Criteria --- p.20 === Chapter III. --- THE CONCEPTUAL RESEARCH MODEL AND RESEARCH HYPOTHESIS --- p.23 === The Conceptual Research Model --- p.23 === Research Hypothesis --- p.25 === Chapter IV. --- RESEARCH METHODOLOGY --- p.34 === Research Design --- p.34 === Questionnaire Design --- p.34 === Identification and Selection of Measurement Items in the Questionnaire --- p.34 === Measurement Method --- p.37 === Pretest and Refinement of the Questionnaire --- p.38 === Data Collection --- p.39 === Respondent Characteristics --- p.41 === Adjustment of Industry Effect --- p.44 === Chapter V. --- STATISTICAL ANALYSIS --- p.48 === Analysis of Construct Reliability --- p.48 === Analysis of Validity --- p.49 === Content Validity --- p.50 === Construct Validity --- p.51 === Analysis of Structural Equation Model --- p.51 === Analysis of Overall Model Fitness --- p.53 === Analysis of Measurement Model --- p.54 === Analysis of Structural Model --- p.55 === Path Analysis --- p.56 === Hypothesis Testing --- p.58 === Chapter VI. --- REFORMULATION OF THE MODEL --- p.67 === Chapter VII. --- DISCUSSION --- p.72 === The Measurement Model --- p.72 === The Structural Model --- p.78 === Chapter VIII . --- CONCLUSION --- p.89 === TABLE 1-25 --- p.92 === FIGURE 1-6 --- p.122 === BIBLIOGRAPHY --- p.128 === APPENDIX --- p.138