Total quality management: its implementation and experience in Hong Kong.

• Other Authors: Cheung, Kwok-wah.
• Format: Others
• Language: English
• Published: Chinese University of Hong Kong 1993
• Subjects: Total quality management; Total quality management > China > Hong Kong; Manufactures > Quality control; Manufactures > China > Hong Kong > Quality control
• Online Access: http://library.cuhk.edu.hk/record=b5887572; http://repository.lib.cuhk.edu.hk/en/item/cuhk-319076

by Cheung Kwok-wah. === Thesis (M.B.A.)--Chinese University of Hong Kong, 1993. === Includes bibliographical references (leaves [1]-[2] (2nd group)). === ABSTRACT --- p.ii === TABLE OF CONTENT === Chapter I. --- INTRODUCTION --- p.1 === Chapter II. --- DEFINITION OF TOTAL QUALITY MANAGEMENT --- p.2 === Chapter III. --- QUALITY AWARENESS IN HONG KONG --- p.3 === Chapter IV. --- TOTAL QUALITY MANAGEMENT PRACTICE IN HONG KONG --- p.4 === Chapter V. --- ISO9000. === Chapter A. --- What is ISO 9000 ？ --- p.6 === Chapter B. --- Benefit of ISO 9000 --- p.6 === Chapter C. --- ISO 9000 Certification in Hong Kong --- p.7 === Chapter VI. --- PURPOSE OF THE STUDY --- p.8 === Chapter VII. --- LITERATURE REVIEW --- p.9 === Chapter A. --- Approach for implementation of Total Quality Management --- p.9 === Chapter B. --- Factors associated with the success of implementation of TQM --- p.9 === Chapter 1. --- Management commitment and Total Quality Management --- p.10 === Chapter 2. --- Involvement of people and Total Quality Management --- p.10 === Chapter 3. --- Quality Training and Total Quality Management --- p.11 === Chapter 4. --- Measurement of quality cost and Total Quality Management --- p.12 === Chapter 5. --- "Rewards, Recognition and Total Quality Management" --- p.14 === Chapter C. --- Reasons for implementing quality improvement prcgramme --- p.14 === Chapter D. --- Barriers to the implementation of Total Quality Management programme --- p.15 === Chapter VIII. --- METHODOLOGY === Chapter A. --- Target population and sampling --- p.16 === Chapter B. --- Target survey group --- p.16 === Chapter C. --- The questionnaire design --- p.17 === Chapter D. --- Questions grouping --- p.17 === Chapter XI. --- SURVEY RESPONSES === Chapter A. --- Profile of the respondents --- p.19 === Chapter B. --- Reasons for implementation of Total Quality Management programme --- p.22 === Chapter C. --- Total Quality Management approach --- p.23 === Chapter D. --- Quality department and Total Quality Management --- p.24 === Chapter E. --- Quality training and Total Quality Management --- p.25 === Chapter F. --- "Rewards, Recognition and Total Quality Management" --- p.26 === Chapter G. --- Quality costs and benefits measurement and Total Quality Management --- p.27 === Chapter H. --- Achievements observed after implementation of Total Quality Management programmes --- p.30 === Chapter I. --- Difficulties encountered during implementation of TQM programme --- p.31 === Chapter J. --- Outside resources for implementation of Total Quality Management programmes --- p.33 === Chapter K. --- Opinions from manufacturers who have implemented Total Quality Management programmes --- p.34 === Chapter L. --- Progress of ISO 9000 --- p.36 === Chapter M. --- Comparison on Total Quality Management Practices between HK based and China based Manufacturers --- p.37 === Chapter N. --- Summary --- p.43 === Chapter X. --- RECOMMENDATIONS --- p.46 === Chapter XI. --- ACKNOWLEDGEMENT --- p.48 === REFERENCE === Chapter APPENDIX 1. --- Questionnaire === Chapter 2. --- Respondents profile by product nature === Chapter 3. --- Respondents profile by company size === Chapter 4. --- Respondents profile by length of time of TOM programme === Chapter 5. --- Reasons for implementation of TQM programme === Chapter 6. --- Total Quality Management approach === Chapter 7. --- Quality training provided to === Chapter 8. --- ISO 9000 status