Implementation of ISO-9000: a case study of manufacturing company.

• Other Authors: Tung, Man Kei.
• Format: Others
• Language: English
• Published: Chinese University of Hong Kong 1995
• Subjects: Jewelry trade > Quality control; Jewelry trade > China > Hong Kong > Quality control; Jewelry making > Management; Jewelry making > China > Hong Kong > Management; Quality assurance > Management; Quality assurance > China > Hong Kong > Management; ISO 9000 Series Standards
• Online Access: http://library.cuhk.edu.hk/record=b5888301; http://repository.lib.cuhk.edu.hk/en/item/cuhk-318293

by Tung Man Kei. === Thesis (M.B.A.)--Chinese University of Hong Kong, 1995. === Includes bibliographical references (leaves 82-83). === ABSTRACT --- p.ii === TABLE OF CONTENTS --- p.iv === LIST OF TABLES AND FIGURE --- p.vi === LIST OF APPENDIXES --- p.vii === PREFACE --- p.viii === Chapter === Chapter I. --- INTRODUCTION --- p.1 === Chapter II. --- ISO-9000 Standards --- p.4 === Recent Development of ISO 9000 Standards --- p.6 === Other Quality Standards and Awards --- p.8 === Influence of ISO 9000 --- p.11 === Implementation of ISO 9000 --- p.15 === Chapter III. --- CASE STUDY: PART (A) JEWELLERY INDUSTRY AND ABC JEWELLERY LIMITED --- p.18 === Jewellery Industry in Hong Kong --- p.18 === The ABC Jewellery Limited --- p.20 === Organizational Structure of ABC Jewellery Limited --- p.21 === Production Department --- p.22 === Stone Department --- p.24 === Human Resources Department --- p.24 === Quality and Technology Department --- p.25 === Management Information Department --- p.26 === Marketing Department --- p.26 === Export Department --- p.27 === Financial Situation of ABC Jewellery Limited --- p.28 === Chapter IV. --- CASE STUDY: PART (B) IMPLEMENTATION OF ISO-9002 CERTIFICATE OF A MANUFACTURING COMPANY - ABC JEWELLERY LIMITED --- p.30 === Quality Reform of ABC Jewellery Limited --- p.30 === The MANCOM - A Reform of Management Committee --- p.32 === The Implementation Plan of ISO-9000 of ABC Jewellery Limited --- p.34 === Step 1： Preliminary Goals Setting and Formulation of Action Plan --- p.35 === Step 2: Creation of Mission and Vision Statements --- p.37 === Step 3: Formation of Quality Team --- p.37 === Step 4: Education of Quality Concept --- p.38 === Step 5: Preparation of Quality Manual and Work Procedures - the Business Procedures --- p.40 === Step 6: Reengineering of Business System --- p.43 === Step 7： Registration for ISO-9002 --- p.44 === Problems faced by the Company --- p.45 === Dilemma --- p.53 === Chapter V. --- CASE STUDY: PART (C) LATEST SITUATION OF ABC JEWELLERY LIMITED --- p.54 === Quality and Technology Department --- p.54 === """Quality In Progress"" and Other Quality Improvement Projects in the Company" --- p.55 === Chapter VI. --- CONCLUSION OF THE CASE STUDY --- p.57 === TABLES AND FIGURE --- p.59 === APPENDIXES --- p.63 === BIBLIOGRAPHY --- p.82