The effects of verbal recognition on work performance and intrinsic motivation: Using behavior modification techniques

• Main Author: Chalmers, Rodney Eric
• Format: Others
• Published: CSUSB ScholarWorks 2005
• Subjects: Incentives in industry; Employee motivation; Behavior modification; Food service Psychological aspects; Waiters Psychology; Waitresses Psychology; Intrinsic motivation; Selling; Performance awards; Industrial and Organizational Psychology; Performance Management
• Online Access: https://scholarworks.lib.csusb.edu/etd-project/2751; https://scholarworks.lib.csusb.edu/cgi/viewcontent.cgi?article=3769&context=etd-project

The effect of both public and private verbal recognition on intrinsic motivation and sales performance in fourteen restaurant waitstaff was evaluated using organizational behavior modification techniques. The hypothesis that public recognition would be more effective than private recognition in increasing intrinsic motivation and sales was not supported.