An exploration of contact centre service management within a service science context

An exploration of contact centre service management within a service science context

Bibliographic Details
Main Author:	Parikh, Vishal
Other Authors:	Johnston, Andrew ; Richardson, Helen
Published:	Sheffield Hallam University 2018
Online Access:	https://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.749569

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