Emotional labour and valued social identity in hospitality workers : an hermeneutic exploration
This research will explore the experience of emotional labour through the eyes of hospitality worker's (the participants) and the eyes of the researcher in order to develop an understanding of how these lived experiences influence the development of a valued social identity. This is important b...
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Sheffield Hallam University
2014
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| Online Access: | https://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.741483 |