Implementing an organisational intervention for work-related stress : an action research study
This thesis describes an action research study assessing the effectiveness of an organisational intervention for work-related stress incorporating participatory principles. The study, set in the call centre business of a UK utilities company, aimed to contribute evidence of the effectiveness of the...
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Lancaster University
2016
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| Online Access: | http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.727392 |