The interconnection of supervisor-subordinate guanxi and psychological contract processes in the context of Chinese banking call center
The broad aim of this study is to understand and model the nature of the psychological contract and its breaches within the relatively un-researched context of the Chinese banking call center industry, and uses the results to arrive at recommendations for improving supervisor-subordinate relationshi...
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Durham University
2017
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| Online Access: | https://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.716348 |