Drivers of flow and commitment among service workers : an empirical exploration of Goffman's institutions in the UK Branded Restaurant Industry
This thesis explores the theory of Goffman’s institutions and applies his concept to the UK Branded Restaurant Industry. Restaurants in the UK are a large part of the tourism hospitality industry, representing around 50% of the business activity in these fields, of which we see dominance from a numb...
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Heriot-Watt University
2016
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| Online Access: | http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.705673 |