Drivers of flow and commitment among service workers : an empirical exploration of Goffman's institutions in the UK Branded Restaurant Industry

This thesis explores the theory of Goffman’s institutions and applies his concept to the UK Branded Restaurant Industry. Restaurants in the UK are a large part of the tourism hospitality industry, representing around 50% of the business activity in these fields, of which we see dominance from a numb...

Full description

Bibliographic Details
Main Author: Watson, Alastair William
Other Authors: O'Gorman, Kevin ; Taheri, Babak
Published: Heriot-Watt University 2016
Subjects:
Online Access:http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.705673