Management and organisation of customer service work in Greece : patterns of diffusion in contact centre environments
This thesis explores and explains customer-service work in contact-centre environments of different national origin} size, and sector in Greece, It has a pragmatist philosophical orientation and stands on a methodologically pluralist position that is framed with a case-study design, Evidence is draw...
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Keele University
2011
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| Online Access: | http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.699678 |