An exploratory study of value-centric business model innovation in connected health : a study from the Taiwanese healthcare sector

• Main Author: Chen, Chien-I.
• Published: Ulster University 2016
• Subjects: 658
• Online Access: http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.698888

The global phenomenon of the ageing population has made Healthcare a universal issue. As a result, Connected Health (CH) is proposed as a promising solution. However, there is a need to explore how CH can be sustainable from a business perspective and how to optimize it to meet the needs of those involved in the CH ecosystem. This research aims to explore and discover the core driving factors of sustaining innovation and in particular Business Model Innovation (BMJ) based on the Taiwanese Connected Health Ecosystem. The research methodology used to address the research aim and objectives was an exploratory theory building approach primarily using qualitative data from multi-stage semi-structured interviews (n=60 in total). First, pilot interviews (n=\6) were held with key influencing stakeholders in the CH ecosystem. Second, stage one interviews (n=22) were conducted with the major stakeholders involved in the CH ecosystem in Taiwan. These interviews probe CH problems stated in the literature. They covered the cost, infrastructure, technology, business sustainability, BMT and collaboration and communication-related issues. The second stage interviews (n=22) were held one year later and addressed the gaps identified from the stage I interviews to discover systematic problems in CH and to probe longitudinal changes since the stage \ interviews. The results of stage one interview reveal CI-J's feasibility and also indicate that leadership management is essential to achieve business sustainability. The stage two data analysis suggests that BMI issues are more important than solely that of technology capability. Efficiency will be increased if there are more integration and less bureaucracy. CH for people and cross-generation interaction may be able to motivate caregivers and receivers. The overall interview results imply that collaboration with technology and BMl is significant in engineering CH ecosystems in Taiwan by offering a holistic CH industry blueprint and vision.