An integrated analysis of the relationship between productivity, quality, customer satisfaction, and financial performance in the US airline industry : the application of the resource based view and stakeholder theory
The relationship between nonfinancial and financial performance measures has been extensively investigated (Banker and Mashruwala, 2007; Banker et al., 2000; Ittner and Larcker, 1998a; Sun and Kim, 2013). However, prior studies have tended to focus their investigation on the relationship between one...
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University of Nottingham
2016
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| Online Access: | http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.698042 |