Critical success factors in UK four and five star hotels

Critical success factors in UK four and five star hotels

This research aims to assess the strategic tool of Critical Success Factors (CSFs) within the UK four and five star hotel industry by developing a strategic framework incorporating CSFs within the Balanced Scorecard (BSC) approach. Success in the hotel industry at all market levels and locations is...

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Bibliographic Details
Main Author:	Dieck, Dario Silvano Garlef Tammo Tom
Published:	Manchester Metropolitan University 2014
Subjects:	338.4
Online Access:	http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.668578

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