Exploring the interrelationships among operations management practices, customer perceptions of service quality and performance of hotels
Hospitality and tourism are important sectors of any economy. In the service sector, achieving a level of service quality that satisfies customers usually results in a competitive advantage in the market. The concept of service quality in hotels has been the subject of many research studies and ther...
| Main Author: | |
|---|---|
| Published: |
University of Nottingham
2012
|
| Subjects: | |
| Online Access: | http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.606225 |