A socio-technical systems perspective of the operational delivery of secondary care in the NHS
Findings show differences in implementation that arise from the degree of closeness of sub-systems related to patient contact. The importance of middle managers on improvement implementation emerges. The impact of Professionals and senior managers is greater at the extreme of performance.
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Cardiff University
2010
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| Online Access: | http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.585060 |