Front desk talk : a study of interaction between receptionists and patients in general practice surgeries

Receptionists who work in general practice surgeries in Great Britain are part of a large, state-funded organisation, the National Health Service. Their duties include registering patients with practices, arranging appointments for them and checking them in for consultations, as well as administrati...

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Bibliographic Details
Main Author: Hewitt, Heather Mary
Other Authors: Trappes-Lomax, Hugh. : McCloughan, Lucy. : Meyerhoff, Miriam
Published: University of Edinburgh 2006
Subjects:
305
Online Access:http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.561956

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