Front desk talk : a study of interaction between receptionists and patients in general practice surgeries
Receptionists who work in general practice surgeries in Great Britain are part of a large, state-funded organisation, the National Health Service. Their duties include registering patients with practices, arranging appointments for them and checking them in for consultations, as well as administrati...
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University of Edinburgh
2006
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| Online Access: | http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.561956 |