Developing a quality expectations instrument for a tax service, based upon a German medium sized multidisciplinary law firm
The aim of this case study is to develop a quality expectations instrument (QEI) to measure expectations based upon subjectively perceived quality, utilising a customer perspective and perception for a small medium sized (SME) multidisciplinary law firm (law firm) which incorporates a tax service fu...
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University of Surrey
2010
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| Online Access: | https://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.531392 |