Exploring the barriers to effective communication between senior doctors and patients in an out-patient setting using action learning (developing the dance of a medical consultation)
Background It is estimated that around a fifth of all complaints dealt with within the NHS involves some element of failure of communication between doctors and patients. The underlying hypothesis was that organisational issues were as relevant to episodes of poor communication as the failure of ind...
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University of Manchester
2009
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| Online Access: | http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.511634 |