Assessing service user experience as a component of service excellence in NHS primary healthcare settings : a case study of Salford PCT
The aims and objectives of the research presented in this thesis were to explore service user experience as a key element of the concept of service excellence in NHS Salford Primary Care Trust. . The link between health and social deprivation is well established. Thus, service users in worst economi...
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University of Salford
2007
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| Online Access: | http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.492420 |